Contact Us | Estate Management

The Estate Management Help Desk is open 24/7 and you can reach us on 02 9385 5111. With any phone call or request, the situation will be assessed and a time frame for a response will be given. Any requests deemed emergencies will be met with an immediate response.

Make an online request

For repairs, relocations, waste, cleaning, compliments, complaints or general inquiries, you can request assistance online either in Archibus or with the form below. Archibus is a self-service system that issues service request tickets. You are given a case number and your request is directed to the specific building manager or relevant Estate Management team member who will be able to assist you. If you do not have access to Archibus, log a Service Request Form below and it will be attended to during normal business hours - 8am to 5pm, Monday to Friday (excluding public holidays).

Service Request Form

Request type

Your name

Your zID

Your division/faculty/unit

Your phone/extension number

Your email address

Are you

Location of issue (Building name, floor level and room number)

Description of issue (please provide as much detail as possible)

Would you like us to get back to you on this issue?

Are you submitting this on behalf of someone?

Name of person you are submitting this request on behalf of

Email address of the person you are submitting this request on behalf of

Phone/Extension number (if different from initiator)

Is this person a UNSW staff/student?

Does this person require a response?

Confidentiality

Would you like to remain anonymous?

If yes, Estate Management will not disclose your details to any third party. Please note that if you choose to remain anonymous, we may not be able to resolve issues relating to your request.

Privacy statement

Personal information provided by private individuals completing this questionnaire will be protected in line with the provisions of the Privacy and Personal Information Protection Act 1998 (NSW). The comments made will be used only to provide a report to relevant EM management and to resolve the issue with relevant staff. Any personal details received will only be used to provide you with updates on the status of your complaint (if requested). You may wish to refer to the UNSW Privacy Statement. Personal information will be stored securely and retained in accordance with the University’s retention responsibilities.

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